COVID-19 Have store hours changed? Can I still rent/reserve a storage unit? Can I still access my storage? (24/7) Can I book a storage unit online? Is retail open to purchase storage supplies? What health and safety measures are you taking? How many people do you allow on-site at a time? Can movers access my storage? Has XYZ disinfected the storage unit before giving it to me?
Billing and Payments Are there any hidden fees? Am I committed for any length of time? Do you use a 4-week or monthly pay cycle? Do you prorate rent?
Safety Standards and Security How long does the process take? Do you offer any security measures? Do I need insurance on my storage locker? Do you offer fire safety? Do you offer insurance for storage units?
Self Storage Basics Things you can’t store Should I bring my own lock? Why is XYZ Storage the most reviewed storage facility? Are your facilities TTC accessible? What is self storage? What size storage locker do I need? When can I access my storage locker? Do you offer heating in your facilities? Do you accept deliveries? Do you offer drive-up units? What is drive-through self storage? Do you have dock level access?
