Frequently Asked Questions Help Centre - XYZ Storage

frequently asked questions

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Billing and Payments

Packing Supplies

Safety Standards and Security

self storage icon

Self Storage Basics

Truck Rental

Billing and Payments

Are there any hidden fees? Am I committed for any length of time? Do you use a 4-week or monthly pay cycle? Do you prorate rent?

Packing Supplies

Do you have moving services that you recommend? Do you offer boxes?

Safety Standards and Security

How long does the process take? Do you offer any security measures? Do I need insurance on my storage locker? Do you offer fire safety? Do you offer insurance for storage units?

self storage icon

Self Storage Basics

Things you can’t store Should I bring my own lock? Why is XYZ Storage the most reviewed storage facility? Are your facilities TTC accessible? What is self storage? What size storage locker do I need? When can I access my storage locker? Do you offer heating in your facilities? Do you accept deliveries? Do you offer drive-up units? What is drive-through self storage? Do you have dock level access?

Truck Rental

Do you have moving trucks available to rent?

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need help? check our help center for frequently asked questions or speak to a
customer service representative by calling 1-866-310-1999